Refund Policy

• If we charge you and fail to deliver a usable video because of a technical problem on our side, you are entitled to a replacement credit or a refund.
• If you are charged twice for the same order, we will refund the duplicate.
• Because each video is custom-generated and delivered immediately, we generally do not refund a successfully delivered video for a change of mind or for disliking the creative result.
• Nothing in this policy limits rights you have under mandatory consumer-protection law.

If our system cannot start a generation, or the render fails, the video credit is normally restored automatically to the same anonymous browser session that made the purchase. You can then try again without paying twice.

If the credit is not restored, or the page was closed before the failure was recorded, contact us within 7 days of the purchase. Include your PayPal transaction ID and the approximate time of the order. We will verify the order and restore the credit or refund the amount paid for the failed video.

If you were charged more than once for the same video, contact us and we will refund the duplicate after verification. If you do not recognize a charge, contact us and PayPal promptly. We will cooperate with PayPal’s review and will not ask you to send your full card number, password, or one-time security code.

Subject to applicable law, we do not refund:

• a video that was successfully generated and made available, because you changed your mind, disliked the creative result, or decided not to use it;
• an order where the wrong photo, template, or details were supplied by the customer, if the video was generated as requested;
• an order where the download link expired because the video was not downloaded within the 24-hour window;
• an order cancelled or rejected because it violated our Terms of Service or content rules;
• indirect costs such as lost advertising spend, lost platform reach, or lost business opportunities.

If you missed the 24-hour window, contact us anyway. If the file is still available from our provider, we may be able to reissue the link as a courtesy, but we cannot guarantee it.

Email support@flyingcarai.world or use the contact form within 7 days of the charge. Please include:

• your PayPal transaction or order ID;
• the date and approximate time of the purchase;
• a short description of what went wrong;
• any relevant screenshot or error message, without including sensitive payment credentials.

We aim to respond within 2 business days. If approved, the refund is issued through PayPal, usually within 5–10 business days, depending on PayPal and your bank or card issuer. We can only refund to the original payment method.

For a failed generation, we may offer to restore the video credit instead of issuing a cash refund. You can choose a refund if you prefer. A restored credit is tied to the same browser session and expires when that session is no longer available (for example, if you clear the session cookie or switch devices).

If you open a payment dispute or chargeback, PayPal may ask us for evidence that the video was delivered. Please contact us first so we can resolve the issue directly. Filing a chargeback does not prevent you from contacting us, and we will not retaliate against a customer for exercising a lawful dispute right.

If you are a consumer in a jurisdiction with mandatory refund or cancellation rights, those rights apply in addition to this policy. In particular, where the law gives you a right to cancel a digital purchase, you may need to exercise it within the period set by that law. Nothing in this policy is intended to exclude or waive a right that cannot be excluded or waived.

Refund questions: support@flyingcarai.world. See also the Terms of Service and Pricing.